Last Updated: 26 March 2025

1. Introduction

Welcome to QPulse ("the Platform"), an AI-powered social media automation and scheduling service operated by Local Webcafe ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access and use of QPulse, including all features, services, and integrations.

By registering, accessing, or using QPulse, you ("User," "you," or "your") agree to comply with these Terms. If you do not agree, you must discontinue use immediately.

2. User Eligibility & Account Responsibilities

a) Eligibility

• You must be at least 18 years old or the legal age of majority in your jurisdiction.
• Businesses and agencies must ensure authorized personnel comply with these Terms.

b) Account Security

• You must provide accurate and current registration details.
• You are solely responsible for maintaining account confidentiality and all activities under your account.
• Notify us immediately of unauthorized access or security breaches.

c) Acceptable Use

You agree not to use QPulse to:
❌ Violate any laws, regulations, or third-party rights (including intellectual property).
❌ Post harmful, abusive, or illegal content (e.g., hate speech, malware, misinformation).
❌ Spam, harass, or deceive others via automated posts.
❌ Reverse-engineer, scrape, or exploit QPulse’s infrastructure.

3. Platform Services & Limitations

a) Service Description

QPulse enables:
✔ Scheduling & automation of posts on Facebook, Instagram, LinkedIn, Twitter (X), YouTube, and more.
✔ AI-generated content suggestions and analytics.
✔ Team collaboration tools (for business/agency plans).

b) Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted service due to:
• Maintenance, third-party API outages, or force majeure events (e.g., natural disasters).
• Scheduled downtimes will be communicated via email or in-app notifications.

4. Payments, Subscriptions & Refunds

a) Pricing & Billing

• Fees are outlined on our Pricing Page and billed monthly/annually via secure payment gateways (Stripe, PayPal).
• You must provide valid payment details and update them promptly.

b) Renewals & Cancellations

• Subscriptions auto-renew unless cancelled 7 days before renewal.
• No refunds for partial months, but you may cancel anytime.

c) Refund Policy

Refunds are evaluated case-by-case for:

• Technical failures preventing core functionality.
• Duplicate charges or billing errors.

5. Content Ownership & Copyright

a) Your Content

• You retain ownership of all content posted via QPulse.
• By using QPulse, you grant us a limited, non-exclusive license to process, store, and transmit your content only for automation purposes.

b) Prohibited Content

You must not schedule/post:
⚠️ Copyrighted material without permission.
⚠️ Adult, violent, or deceptive content.
⚠️ Misinformation or fake engagement (e.g., bots).

c) Third-Party Liability

QPulse is not responsible for:

• Account suspensions by Facebook, Instagram, etc. due to policy violations.
• Legal consequences from your posted content.

6. Termination & Suspension

a) By QPulse

We may suspend or terminate accounts for:

• Violations of these Terms.
• Payment failures (30+ days overdue).
• Abusive behaviour (e.g., spamming, fraud).

b) By You

• You may delete your account anytime via Settings.
• Data removal from third-party platforms remains your responsibility.

7. Limitation of Liability

QPulse is provided "as is" without warranties. To the fullest extent permitted by law:

• We exclude liability for:
• Downtime, data loss, or service interruptions.
• Damages from misuse or third-party actions.
• Our total liability is limited to fees paid in the last 6 months.

8. Changes to Terms

• We may update these Terms with 30 days’ notice (email or in-app alert).
• Continued use after changes constitutes acceptance.

9. Governing Law & Disputes

• These Terms are governed by UK law.
• Disputes will be resolved via negotiation, then binding arbitration if needed.

10. Contact Us

For questions or disputes:
📧 Email: info@qpulse.localwebcafe.co.uk
🌐 Website: https://qpulse.localwebcafe.co.uk